Description
_Company Overview: _
Airclass, headquartered of UK in London, is the world’s largest one-on-one online tutoring service with more than 500,000 students worldwide, providing one-on-one targeted tutoring for young people around the world anytime, anywhere.
Three Levels (SATS, GCSE, and A-Level) of courses such as Math, English, Science, Biology and Chemistry are currently offered in the UK with an interview pass rate of 7.8%, the selection criteria for teachers are strict. All of teachers come from Top 30 universities in the UK and have rich teaching experience. Before they can formally teach, all of entry teachers need to undergo unified training and assessment.
The overall teaching process is a tutor + learning advisor model. The tutor is responsible for full time teaching and the learning advisor is in charge of supervising the learning progress, arranging lessons for students, and reviewing after class. In 2021, 91% of the students surveyed have improved significantly after undergoing 3 months of tutoring.
_Requirements & Qualifications: _
- Degree/Diploma in computer science, information technology or related field
- 3+ years of experience in technical support, desktop support or a similar role
- Must be knowledgeable in: Helpdesk System, Computer troubleshooting and repair, Basic Networking / TCP IP, switching, VLAN, routing, DNS, DHCP and WIFI o Printer installation and configuration, Microsoft O365 Administration, Microsoft Active Directory.
- Certification in Microsoft or Cisco is advantageous
- Proficiency in Windows Operating System and Application Platforms
- Knowledge in managing and configuring network devices (router, switches, access points, etc.)
- Experience with helpdesk software and wide knowledge on end-user support protocols
- Good written and verbal communication and interpersonal skills
- Analytical and with excellent problem-solving skills
_What we would offer you in return: _
- Market leading base salary
- A competitive bonus schemes
- Clear and transparent promotion structure
- Comprehensive training and development
- Exposures to global customers covering North America, Europe and Southeast Asia
Salary: Php20,000.00 - Php30,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- Are you able to work onsite?
Salamain Building
Address: 196 salcedo street, legaspi village
Experience:
- Technical support: 3 years (preferred)
Language:
- English (preferred)