Uem / Mdm Mobility Specialist - Vmware Workspace

Title:UEM / MDM Mobility Specialist - VMWare WorkSpace One

Qualifications:

• Bachelor degree in Business, Information Technology, or Computer Science; other degrees considered with relevant experience
• Minimum 5 years of IT related experience working across multiple domains
• Knowledgeable and practiced in following, creating, and updating IT Processes
• Strong knowledge of common Windows productivity tools such as Word, Excel, Access, PowerPoint, Project, SharePoint, etc
• Strong knowledge of PC and desktop hardware
• Working knowledge of Server and Network fundamentals
• Able to read and understand technical manuals, procedural documentation and OEM guides
• Hands-on hardware and software troubleshooting experience
• Strong analytical and problem-solving skills
• Excellent interpersonal, communication, and influencing skills
• Effective written and verbal communication skills
• Ability to work under pressure and handle multiple problems simultaneously
• Technical knowledge of current protocols, operating systems, and standards

Responsibilities:

• Primarily responsible for working in a team of IT resources enforcing policies and procedures required to create, maintain, and expand mobile devices management using VMware Workspace ONE
• Will perform backup duties to other team members as assigned
• Configure and refine policies and processes around Unified Endpoint Management (UEM) and Mobile Application Management
• Perform console configuration, policy definition and package creation for the enrolment and management of devices using the UEM tool VMWare Workspace ONE
• Provide technical support, troubleshooting, monitoring and management of the (UEM) environment
• Open tickets and work with VMware as needed
• Manage Apple Device Enrolment Program (DEP) for iOS and iPad device enrolment
• Update and maintain technical documentation of the design, deployment, policies and operational procedures to support the UEM environment
• Provide excellent customer service for internal end users
• Participate in continual improvement of Service Desk first call resolution with respect to UEM through the development and refinement of Knowledge Articles and end user guides
• Identify, evaluate, and recommend new products, technologies, roadmaps, strategies, and future trends in client-facing hardware & software, as well as potential areas for process improvement
• Participate in activities that drive additional mobile adoption at GDLS