IT Technical Support

1. Provides first line Helpdesk support to end-users, and logs, prioritizes, categorizes, and escalates incidents as may be required.

2. Identifies and resolve problems to minimize the impact on business activities.

3. Performs proactive monitoring of network operations, including network components and ancillary equipment such as physical security, environment and electrical equipment.

4. Carries out efficient and timely technical support to ensure availability of server.

5. Performs proactive capacity/availability and performance monitoring of systems.

6. Applies and maintains the processes, tools and techniques relating to IT/technology security management.

JOB QUALIFICATIONS

1. Bachelor’s Degree in Information Technology or related field

2. At least 6 months to 1 year experience in Technical Support, Hardware and Software, Network and System (background) and Servers / Server Management.

3. Amenable to work at Makati in a shifting schedule

4. Has the ability to work well with a team in a fast paced environment.

5. Knowledge in specific technical support and troubleshooting.

6. Has the ability to use support tools to identify or resolve customer technical/IT issues.

7. Highly technical and data management skills

Schedule:

• Shift system

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (required)