IT Support Specialist

iSupport Worldwide-Pasig, Philippines

Negotiable

Full-Time

1 position

Position Summary:
Essential Job Functions:

Provide first level user support and problem resolution for issues of software, hardware, network communications, and infrastructure.
Perform management of help desk requests and administration of the help desk database.
Create and maintain reporting systems and performance measurement systems.
Installs hardware and software as required.
Performs logístical support for all users and locations.
Devises and implements preventative maintenance programs and keeps performance and maintenance records on equipment.
Assists in network and telecommunications administration.
Administer the software license management process.
Document systems.
Create FAQ's and maintain various IS databases.
Research and maintain their knowledge of new and emerging technologies, tools and methods applicable to position.
This is an onsite position with option to work from home from time to time.
Other duties and projects as assigned.

Required Qualifications:

Minimum of 2 years’ of directly related experience in this field.
Preferably 1-4 years’ experience specializing in IT/Computer - Network/System/Database Admin or equivalent.
Bachelor's/College Degree, in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent preferred.
Familiar with client-server environments.
Knowledge in Office 365, win10, win 11.
Networking essentials, including TCP/IP and data center operations.
Troubleshooting background; familiarity with PC, printer, and/or network maintenance.
Basic computer systems competence, both hardware and software.
Experienced in supporting computer users via telephone.
Progress towards MCSE desired; "A+" Certification preferred.Job Types: Full-time, Permanent

Salary: From Php25,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

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