Description
JOB TITLE: Center Manager
DIVISION: Learning Center
REPORTS TO: Center Director
GENERAL SUMMARY
The Center Manager is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, market research, and other administrative tasks. The Center Manager provides a positive first impression for potential and existing customers, fields call from customers, schedules appointments, and coordinates community and school marketing events. The Center Manager also acts as a liaison between the center and the marketing agencies involved in the advertisement process.
SKILLS AND ABILITIES REQURED
- Strong customer service, interpersonal and communication skills
- Strong word processing, data entry, and other administrative skills
- Proven ability to effectively use consultative sales skills when serving customers
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
ESSENTIAL JOB FUNCTIONS
- Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, and other administrative tasks
- Greets and assists students, parents, and potential customers according to Sylvan standards
- Fields inquiry calls from potential customers; Fields calls from current families
- Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
- Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
- Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
- Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
- Supports standards and procedures to ensure student safety and well-being
- May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate
- Assumes teacher responsibilities in emergency scheduling or capacity situations
- Fields inquiry calls, takes payments, updates schedules, and books appointments.
- Makes outbound marketing or other calls
- Assist with approving and creating captivating social media content and strategies that drive measurable results and inquiries.
- Creates, delivers and reports on marketing campaigns.
- Makes recommendations on budget allocations across all social and digital media channels.
- Coordinate promotional activities, events, and interviews
- Updating databases and using a customer relationship management (CRM) system
Salary: AED6,000.00 - AED8,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have prior experience in Education?if so, how many years?
Education:
- Bachelor's (preferred)