Description
Requirements
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
- Stable internet connection;
- Own workplace.
Responsibility
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
Benefits:
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Remote work.
Job Types: Full-time, Contract
Benefits:
- Professional development
Schedule:
- Day shift
- Fixed shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
Remote work
Application Question(s):
- How much RAM memory does your laptop/PC has?
- What are your monthly salary expectations?
- Do you need a working permission?
- Do you know Urdu, Hindi or Bengali language?
Experience:
- Customer Support Agent: 1 year (preferred)
Language:
- English (required)
- Bahasa Melayu (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)