Client Relations Executive

Poste
Tiffany & Co.. the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised. and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability

About the role

The Client Development Executive supports all Clienteling activities in the market focusing on in-market activations and events, client data management and analysis and works with Store Managers to help team build personalized strategy for their portfolio clients, and work with Marketing to increase the High-Net-Worth client recruitment and growth to achieve overall sales targets. The role reports to the Retail Director, with a dotted report to the Client Relations lead for South Asia Pacific.The Client Development Executive supports all Clienteling activities in the market focusing on in-market activations and events, client data management and analysis and works with Store Managers to help team build personalized strategy for their portfolio clients, and work with Marketing to increase the High-Net-Worth client recruitment and growth to achieve overall sales targets. The role reports to the Retail Director, with a dotted report to the Client Relations lead for South Asia Pacific.

Key Accountabilities

**Execute a client development strategy to support both the day-to-day and High Jewelry business

• Support the retail team to optimize all customer engagement opportunities relating to key business initiatives
• Maximize high ticket sales opportunities through supporting the team with intensified clienteling efforts and events participation
• Support the retail teams in strengthening and cultivate relationships with new high-jewelry customers to meet HJ + Exceptional sales annual sales plan
• Leverage customer reports to understand customer demographics, purchasing trends and patterns to develop effective sales strategies
• Develop a strong knowledge of store High Jewelry/UHNW Business
• Maximize the resources, e.g. selling event opportunities, to help team achieve sales goals
• Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new high jewelry clients with marketing team
• Identify VIP customers of other luxury brands, create strategies to outreach to such individuals and execute outreach
• Provide weekly report on outreach contacts for all stores made to date and any sales update
• Collect Market and competitor insights to share with Management and Store leaders

Service Excellence & Customer Focus

• Consistently provide exceptional client service and experience in all client interactions, in-store and outside the store
• Provide support to resolve client complaints and special situations as they arise, in-store and outside the store
• Demonstrates professionalism and champion customer focus as one of the HJ Ambassador in the market.
• Work with other internal departments to support company objectives including CRM, Merchandising and Marketing.

Customer Relation Management

Work together with the Marketing Manager to:

• Drive marketing programs to support client recruitment and development
• Customer segmentation analysis with correlating program design and implementation
• Data and system platform management
• Develop country specific CRM program under the guidance of central and regional marketing
• Perform Customer Information Management (CIM) tasks
• Work closely with Market Leader and Store Management to drive CRM programs and tools and ensure effective deployment to drive sales, recruitment, and retention
• Develop country specific CRM programs under the guidance of regional CRM/Marketing. Provide training as needed as well as communication support on CRM topics to Store team

Performance Measures and Scope of Role
- Country and event Annu