Description
Receive Visitors
- Meet and greet company visitors and walk-in customers appropriately
- Determine visitor needs in a professional manner
- Manage, assist and guide visitors to the correct person or department.
- As you are the first point of customer contact in the organization you need to provide a fast and high-quality efficient service.
Answer Phone Calls
- Answer and address incoming phone calls in a timely and professional manner
- clearly determine the purpose of the call
- Deal with queries and provide correct information using professional telephone etiquette
- Provide general information about products and services.
- Forward calls to the appropriate person
- Take and deliver messages accurately and completely
Manage Mail/fax
- Sort and distribute incoming mail and Fax
- Prepare outgoing mail for customers or couriers
Customer Service
- Get customer information and add a new Business Partner to the system.
- Updating database frequently
- prepare correspondence and documents if needed
- Giving necessary supports to all departments to ensure customer satisfaction.
- Receive and handle client complaints and comments
- schedule and follow up on appointments
- maintain and organize marketing materials
Qualifications:
- Bachelor's Degree
- Prior experience as a receptionist or in a related field.
- Excellent written and verbal communication skills.
- Good communication skills
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (required)