Description
Job Number 22159034
Job Category Sales & Marketing
Location JW Marriott Quito, Avenida Orellana 1172 y Avenida Amazonas, Quito, Ecuador, Ecuador
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information:This hotel is owned and operated by an independent franchisee, Amazonas H.O.T., S.A.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
Define the establishment and conduct of policies and strategies for the company's marketing and customer service activities, within the guidelines established by the General Management and Board of Directors, and following the commercial strategies.
Establish the annual objectives and premises for its management and guarantee its fulfillment.
Establish and ensure compliance with the policies, procedures and internal controls of the activities in the areas of its competence.
Advise the Executive Management, General Management and Brand Management on aspects related to their management.
Plan, coordinate, direct and control the marketing activities (market plan), public relations and customer service, of the company and of each of the brands.
Coordinate the conduct of research (feasibility studies, market analysis, consumption, services, global trends, among others), whose results allow the development of strategies and the preparation of recommendations for the business areas of the company.
Analyze the measurement results of the activities of the brands (statistics, management indicators), which allow the formulation of strategies aimed at anticipating and satisfying the needs of the clients.
Establish and ensure compliance with quality standards in the service, in conjunction with the Brand Management and the Executive Directorate of the company.
Establish and analyze management indicators in their area and formulate strategies in accordance with the best practices of the industry.
Manage the relationship with the company's suppliers related to its management.
Carry out the administration functions of the personnel under their command, in accordance with the policies and procedures of Human Resources, such as: attendance control, planning and control of vacancies, identification of training needs, personnel evaluation, disciplinary actions, among others.
Ensure the availability of resources to the areas under their charge, with the aim of offering high quality services in a timely and efficient manner.
Submit periodic reports to the Executive Directorate of Shared Services on the results of its management.
Represent the company before the areas of marketing, advertising and customer service of client financial institutions.
Act as a link between clients (banks, companies, etc.) and brands.
Ensure the correct and timely follow-up of investigations, complaints and claims issued by the company's clients, ensuring that they are satisfied.
Participate in the development of new projects.
Identify new business opportunities.
Receive, respond and implement the changes approved as a result of the audits carried out in the area under his direction.
Fulfill any other function assigned to the position.
Academic training:
- 3rd Level in Marketing, Marketing, Communication or Public Relations careers.
- Advanced English level
Professional experience:
- Experience in the area of Hotel Sales, Sales of Services or hotel operation.
Experience time:
- 4 to 5 years in office
- This company is an equal opportunity employer._
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
*JW Marriott *is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of