Description
Duties & Responsibilities:
- Maintain & improve customer service levels
- Manage departmental financial performance & profits
- Implement and monitor strategic work plans in order to ensure service department productivity
- Manage, coach & motivate employees within the department
- Management of quality standards, assets, risks & admin processes
- Adhere to Dealer Standards & Legal Requirements
Minimum Requirements:
- Qualified Technician advantageous
- Computer literate
- 5 years+ Proven Dealer Experience and managerial experience within a service department
- Ford Training, BSI and Evolve preferential
- Attention to detail, organised & structured
- Excellent communication skills (written & verbal)
- Excellent customer orientation
- Ability to perform under pressure & multitask
Job Types: Full-time, Permanent