Transformation Lead

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _

Working Arrangement

Hybrid

This position will report to the Head of Change and Transformation. This is a key role within the Transformation department to drive transformation across our Singapore entity. The role will work with senior leaders across the organization to co-create a transformation vision and roadmap and execute upon such to deliver a step-change in our business operating model.

The Transformation Lead is an integral contributor to development, governance and execution of Manulife’s Digital Transformation journey in Singapore. The role works closely with senior stakeholders across the organization both locally and regionally to drive strategic initiatives aimed at advancing Manulife’s global strategy to drive customer centricity & excellence through our products, operations and services. In doing so, the role enables and supports the business to build realistic plans of attack that align investment to resource commitment, measures of success and benefits.

The Transformation Lead sits in the Transformation Office within the Operations & Transformation division of Manulife Singapore, reporting into the Head of Change and Transformation.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Bachelor’s degree with at 5-8 years’ relevant experience in Insurance (preferred) or financial services
• Previous Business Transformation experience working for a multinational company, Financial Services firm - is advantageous but not a must
• Knowledge of enterprise PMO, PMO governance
• Strong PowerPoint skills: ability to manoeuvre complex information and distil into key meaningful insights and high impact slides to tell a story
• Project management: experience executing projects by developing deliverables timelines and effectively managing stakeholders. PMP, Prince 2, Management of Portfolios (MoP) and/or Agile qualifications are a bonus but not a must.
• Stakeholder management: effectively collaborate & work alongside senior members of the organization within both local and regional capacities to drive the successful execution of transformation initiative
• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner.
• PowerPoint, Word and Excel: Advanced skills on PowerPoint with the ability to tell a story and sell a message. Can analyse large quantities of data, generate charts in Excel. Should have the ability to translate what the data is saying into applicable and useful information.
• Flexibility and cultural awareness: Culturally sensitive to work with people of diverse backgrounds across greater Asia & North America.

On the job you will:
Transformation Design & Execution:

• Shape the design and implementation roadmap of key initiatives to improve customer and distribution experience & efficiency, while driving simplicity and innovation within Manulife Singapore
• Work alongside the respective key business stakeholders in developing, executing and monitoring respective business and operational strategies to drive customer excellence across the organization
• Build and maintain effective partnerships with key cross functional leaders/ program sponsors, and project team members through prompt and effective communication
• Working with PICs in researching key trends (markets, products, business, and technology) and conducting ongoing market & business analysis to support decision-making & identify new growth & transformational initiatives to further drive customer & operational success
• Working in close collaboration and partnership with regional and global colleagues to drive the global & regional strategy within Manulife Singapore’s operations
• Supports day-to-day change management activities in driving user enablement and adoption for initiatives

Program Management and Implementation:

• Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones
• Develop project delivery and implementation strategy to deliver business cases together with key business stakeholders (covering benefits and financia