Description
A Customer Support Role is required for a rapidly expanding insurance company in Bradford.
£21840 /annum OTE £24000 in BD5
Role purpose:
Putting the customer at the heart of the business has resulted in the company’s rapid growth so if you are passionate about helping people, have an eye for detail, a team player then this role is perfect for you.
Key Responsibilities:
- Provides information to new customer prospects on Insurance Products and Membership.
- Assists new members/insurance customers by processing their product purchase via the on-line portal.
- Following up quotes/enquiries.
- Processing MTA’s.
- Handling inbound queries, providing customers with any necessary help and information they need after they have purchased a product from us.
- Actively promotes the company web site and the wider membership benefits
- Complaint and concern handling in line with company process.
Knowledge, skills and experience:
Essential:
- Previous experience of client facing insurance distribution essential (min 12 months)
- Compliance knowledge (TCF, Vulnerable customers and Complaints)
- Acts with high levels of integrity, puts the customer at the heart of what they do.
- Proficiency in CRM systems
- Excellent communication, questioning and listening skills
- A good idea for detail.
- Team Player
- The ability to think on your feet
- Decision-making
Due to the nature of the company sanction and credit checks will be undertaken prior to the individual starting employment.
This could be a part time or full-time role, office hours are 8.30am - 5.30pm with some flexibility. It is a Hybrid role working 2 days from home -Tues and Fridays, 3 days in the office.