Receptionist - Hartlepool Office

We are looking for a Receptionist to cover our main reception in Hartlepool on a full-time basis. **The hours are Monday to Friday from 8.45am to 5.00pm with an hour for lunch.

You will need to present a professional image of the Firm and deliver a helpful service at all times, maintaining excellent standards of client care in regard to both existing and new/potential clients. You should also be willing and able to assist with administrative tasks and audio typing for the legal departments during quiet periods.

Main duties and requirements

• Meet and greet visitors to the office and make them feel welcome and comfortable
• Ensure staff are aware of their clients arriving in a timely manner
• Keep the reception area and meeting rooms clean and tidy to present a good impression of the Firm.
• Maintain an up-to-date knowledge of the range of legal services offered throughout the Firm, in preparation for new enquiries and ensure the team is supplied with up-to-date information.
• Liaise with HR to maintain an up-to-date knowledge of all the Partners and Staff who work for the Firm and ensure the team is supplied with up-to-date information.
• Respect the privacy of clients when taking details at the reception desk.
• Ensure the meeting rooms are scheduled properly and available for the people who have booked them.
• Assist with ad hoc admin tasks.
• Ensure the Attendance Sheet is completed by all staff and sent to HR on a daily basis.
• Any other duties reasonably required within the scope of this role.

Preferred skills and experience

• Experience of reception/secretarial/administration work in a legal or other professional services environment.
• Ability to demonstrate excellent standards of client care.
• Ability to project a calm and professional image at all times, whilst maintaining a friendly and welcoming approach.
• Ability to ensure that the Firm’s reception facilities are of a good presentational standard at all times.
• Ability to organise and prioritise personal workload.
• Good keyboard skills, including Microsoft Office.
• Good team working skills, including flexibility and the ability to work communicatively and cooperatively with colleagues.
• Excellent communication skills; keyboard, written and oral.
• Good typing skills would be an advantage.

Job Types: Full-time, Permanent

Salary: £17,907.50 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hartlepool: reliably commute or plan to relocate before starting work (required)

Experience:

• Receptionist: 1 year (required)
• Customer service / Client care: 1 year (required)