IT User Support

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

What you will do:

• Provide technical advice, system support, and troubleshooting services which optimize use of computer network services
• Route unresolved tickets to appropriate Level 2 support
• Provide initial setup of workstations, PCs, printers, and cell phones
• Deliver basic user training
• Provide on call support to branches in rotation with the team
• Other duties as assigned

About you:

• Post-secondary education (certificate or diploma) in a technology related field
• Previous experience in a work-related environment (Help Desk, Service Desk or Technician Services)
• Strong knowledge of Windows OS, Microsoft certifications an asset
• Working knowledge of Active Directory and Group Policy
• Working knowledge of SharePoint and One Drive
• Experience with macOS an asset
• Excellent interpersonal skills working in team environments
• Demonstrates strong customer service skills to partner in solving problems
• Superior communication skills, written and verbal
• Strong problem solving and critical thinking abilities
• Proven ability to learn in a fast paced and fluid environment

ROBINSON offers a competitive total rewards program including:

• An inclusive, fun and family-oriented work environment
• Monthly bonus opportunities
• Annual Profit Share
• Paid Wellness Days
• RRSP Matching
• Employee Referral Bonus
• Sabbatical Leave
• Tuition reimbursement
• Comprehensive benefits
• Training and promotion opportunities

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.