EMPREGO

Technology Support Intern - Learning & Technology

Mulgrave School, The International School of Vancouver-West Vancouver, Canada

Temporary, Full Time (8 Month Contract)

Mulgrave is an independent, non-denominational, co-educational school, which is committed to providing an excellent academic programme from Pre-K through Grade 12.

As a member of the Learning & Technology Services Department (LTS), the Technology Support Intern assists the School’s staff and students with technology needs as they arise. With a strong customer service orientation and excellent relationship management skills, the Technology Support Intern actively contributes to a positive, proactive, inclusive, and welcoming LTS and school environment.

Duties and Responsibilities
Including but not limited to the following:

  • Just-in-time technical support - answering questions and problem-solving for students, staff and Mulgrave Community members.
  • Perform system updates and configuration around the school
  • Classroom technology support for student 1:1 iPads & BYOD devices, staff devices and classroom AV (Vivi.io, LCD screens, projectors, Cabling etc.)
  • System administration duties including add, edit and delete Mulgrave accounts as needed
  • Keep current and update inventory; deliver, tag, setup, and assist in the configuration of end-user hardware, software and peripherals
  • Hardware diagnosis, repair, network resolution and software installation
  • Coordinate repairs with third party contractors
  • Organize and maintain LTS Department workspace
  • Engage in strategic projects as directed by supervisor
  • Clearly communicate technical solutions in a professional manner and resolve problems in a timely manner
  • Manage time to respond to helpdesk ticket and other requests in a timely fashion
  • Attend and contribute to LTS meetings
  • Performs other duties as assigned

Qualities

  • Strong customer service orientation
  • Excellent verbal and written communication skills
  • Ability to build strong relationships with all stakeholders
  • The ability to manage multiple priorities effectively with mínimal direct supervision
  • Solution-oriented approach to problem solving
  • Flexibility to work in different areas of the school as needed
  • A strong focus on quality and efficiency
  • Self-motivation, possess organisational skills, and the ability to work well in a team environment

Qualifications

  • Currently pursuing or recently obtained a degree or diploma in computer science, engineering, or related field. An equivalent combination of education and experience is also acceptable
  • Demonstrated ability to transport, assemble, maintain and repair equipment used in a technology-enhanced learning and work environment
  • Technology troubleshooting skills, as well as the ability to research knowledge bases and actively seek out solutions to technology issues
  • Familiarity with Google Workspace (Gmail, Drive, Calendars etc.)
  • Knowledge of multiple devices and operating systems (Windows, Apple, IOS, Android and ChromeBooks)
  • Availability to work flexible hours and/or a floating shift
  • Experience in a similar position at another school is an asset
  • Must be qualified to work in Canada
  • Must have a valid BC driver’s license and have access to a vehicle

We thank all interested parties. Only those selected for an interview will be contacted.

Job Types: Full-time, Internship, Contract, Apprenticeship