Description
The Desktop Support Technician is responsible for providing desktop support to end-users including 2 nd Level Application and Technical Support to Users remotely and via personal interaction and responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA parameters.
**Requirements
- Provide end user software support for Windows and Apple Mac Operating relating to UEM migration requirements
- Configure and install software onto end user devices
- Provide VIP support to client’s executive members
- Troubleshoot software and hardware related incidents related to the migration project
- Work with internal resources to facilitate the success of the migration project
- Liaise with end users to effectively migrate them to the new solution
- Keep users informed of priority changes and timing of appointments
- Provide support both at a soft engagement and technical to the Users
**Qualifications
- Bachelor’s degree or diploma in Computer Science, Computer Information Systems, or a related field required
- 3 -5 Years within an IT Desktop Support environment
- MCSE (advantageous)
- AppleMac Certification (advantageous)
- Relevant IT diploma (advantageous)
- ITIL Foundation (advantageous)
- O365, Windows10 and 11 and strong troubleshooting skill