Description
Are you ready to make a BIG impact with TD SYNNEX?
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
Responsibilities:
- Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
- Install and configure services as per the approved implementation plan
- Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
- Provide level from 1 to 2 support (medium hardware break-fix & troubleshooting of hardware and software issues ) for installed services
- Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
- Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
- Undergo technical trainings and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
- Conduct knowledge transfer training (where required)
Knowledge, Skills and Experience:
- Minimum 3 years of relevant experience
- Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing), especially with Netapp, DellEMC, HPE storage solutions
- Strong technical knowledge on the assigned solution domain/product
- Knowledge of product portfolio in other technology domain is desirable
- Expertise in enterprise products implementation, migration and support.
- Strong interpersonal skills with a customer-centric attitude
- Strong oral and written communication skills
- Strong attention to technical details, priority management and planning skills
- Ability to work independently with little to no supervision
- Results-oriented
- Strong documentation skills