Hotel Duty Manager

Do you have great customer service skills? The Country Inn & Suites by Radisson is seeking an energetic and experienced Front Desk Supervisor who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards. As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with guests and team members. A Front Office Supervisor is responsible for managing the first impressions of our guests and therefore must perform the following tasks to the highest standards:
Responsibilities:

• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Supervise the efficient operations of reception including check in/out procedures as well as phone procedures and successfully making reservations for guests
• Train new Guest Service agents
• Check guests in and out, including preparation of guest bills and authorising payments.
• Responsible for cash handling including float
• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
• Demonstrate a high level of customer service at all times
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy
• All duties required of a front desk team member
• Upholds standards of operation at the front desk. Ensures that all guest demands are met effectively and with efficiently
• Responsible for room inventory management and attempts to maximum occupancy and average rate. Strives for sellouts
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Knows all emergency procedures and how to act upon them.
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members

What are we looking for?

• Previous experience in a customer-focused industry
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability