Description
The Cape Town International Convention Centre (CTICC) is recognised as one of the leading global exhibition and conference venues in the world. In addition to the 5-star facilities and beauty of the location, the excellence of the CTICC is attributed to the outstanding service levels, created by a passionate team, dedicated to a culture of recognition, personal accountability, flexibility, and client-centricity. At the CTICC, we acknowledge that it is our people who create our reputation and success, and every effort is made to ensure that we recruit and retain talented, qualified, innovative, and enthusiastic leaders, who are team players, embrace our values, fit in with our culture and recognise the value of hard work in a dynamic, ever-evolving environment
The main purpose of this position is:
To render administrative support to the Sales Department and to assist with enquiries from all the sales markets and convert business to ensure the targets for the sales team are met and exceeded.
Reporting To The:Head of Sales
Key responsibilities will include but are not limited to:
1. Sales Support
- Assist with telephonic enquiries
- Compile quotations based on client specifications
- Respond to sales enquiries within 24 hours
- Co-ordinate and conduct site inspections
- Provide an efficient sales support function to maximise revenues and forecasted targets
- Provide feedback from client to enhance the CTICC product functioning and service delivery
2. Administration
- Manage memberships
- Forecast reporting
- Compile other reports relating to the department
- Maintain the CTICC contact database on EBMS
- Ensure that all invoices are captured in EBMS and requisitions are raised for approval
- Ensure proper filing of pertinent documents according to ISO processes and standards
3. Research
- Generation of association, corporate, incentive and government lead to the sales department
- Make use of the ICCA database for lead generation
4. Travel & Trade Shows
- Booking of flights and accommodation
- Arranging for Forex
- Assist with arranging meetings for trade shows, workshops, and sales missions
- Prepare standardized presentations for trade shows, client presentations and bids
- Assist with follow up activities after trade shows, workshops, and sales missions
5. Client Relationship Events
- Compile guest lists
- Send out invitations and manage RSVP’s
- Co-ordinate suppliers: i.e., Décor, AV
- Liaise with Operations Department regarding set up, catering and bar requirements
- Arrange for gifts
- Welcome guests upon arrival to event
- Send out thank you notes, post event
Minimum **Qualifications and experience required:
- Matric or equivalent (NQF 4)
- Higher Certificate in Administration or equivalent (NQF 5)
- Minimum 2 years’ experience in a similar position