Assistant Manager, Soft Skills Trainer

Position Summary

1. Support to improve service operation by establishing strategies, process checking and field auditing.

2. Support to improve service operation by managing internal key performance index, service marketing investment and working manual for field(subsidiary and etc.)

3. Carry out a survey of customer satisfaction and share the result with related department to improve the weakness through cooperation.

Role and Responsibilities

1. [Service strategy establishment] Review progress on service related goals which are achieved with a developed strategy.

2. [Audit] Examine processes regarding internal and external customers’ payment amounts and resolve issues which were pointed out.

3. [Performance management] Manage performance compared to goals for KPI (Key Performance Indicator) of each business.

4. [Customer satisfaction] Participate in conducting survey on customer satisfaction by product and service satisfaction.

5. [Service marketing] Proceed with a campaign and service marketing plan.

6. [GPPM (Global Policies and Procedures Manual) management] Examine collection of manuals related to service sector, system registration, and status.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience