Customer Service Agent (Call Centre)

Job Information:
Job Opening ID
ZR1034JOB

Hours of work
Full-time

Industry
Insurance

Location Type
In Office

Salary
R12 000 - R14 000

Remuneration Term
Per Month

State/Province
Western Cape

City
Cape Town

Country
South Africa

• Our client, an insurance company, has an opportunity for a Customer Service Agent to join the team on a 3-month fixed term basis. Previous call centre, client support and insurance would be an advantage. Only applicants who are available to start immediately will be considered.
• Responsibilities:

• Query receipt and resolution
• Call management
• Customer service
• Attend to telephone queries from Insureds
• Attend to all ad-hoc tasks when required
• Check that all documents required for the claim are on the claim file
• Request outstanding documentation from the client.
• Attach documents to the claim
• Update device detail changes
• Data maintenance - ensuring system data remains updated and relevant

Requirements:

• Grade 12/NQF4
• Basic computer skills
• Strong phone contact handling skills and active listening
• Well versed in business English (written and verbal)
• Communicates clearly and reasons logically
• Customer service orientation
• Respects and works well with others
• Operates as a team player
• Prioritizes, follow-up and orders work in a methodical manner
• Conscientious - meets deadlines and pays attention to detail to ensure quality
• Displays integrity and honesty
• Is meticulous and organized
• Able to deal with time pressure and maintains a level head
• Analytical of nature