Description
Why we will love you
We have big plans, and we need great PEOPLE.
That they love to develop new talents, that they are entrepreneurs and vibrate leading our stores.
We offer you a unique opportunity to join the fantastic Badalona team and also participate, together with the market team, in the strategy of transformation of the stores and the expansion of IKEA in Catalonia.
- Strong leadership skills and fluid communication with the team.
- Passion for people Committed to team development, defining plans for
personal development for each collaborator that reflects the business objectives and needs personal.
- Passion for the IKEA brand and high orientation towards results, the client and people.
- Initiative to find better working methods in a simple, economical and profitable way, ensuring the efficiency and profitability of the business.
- Enjoy working in a changing and innovative environment.
- Ability to explain and set goals, set expectations and give clear directions.
Requirements:
- Proven 2 years experience in a similar role.
- English level C1, fully competence.
- Mobility Catalunya Market.
What you'll be doing day to day
'- Implement global solutions, services and tools that help an easy and agile process of return, incident management, delivery of goods and sale of services.
- Proactively analyze customer feedback to achieve improvements both in the operational part and in customer service/satisfaction.
- Guarantee that collaborators have the knowledge and empowerment to take
decisions that create a great customer experience.
- Work together with other departments to detect the origin of the reasons that generate returns (TT 320 and 325).
- Analyze the kpis of the section's operations and costs and act on it
- Track waiting times and all section procedures to simplify them and reduce unnecessary costs.