Description
ROLES & RESPONSIBILITIES:
- Manage and resolve patients’ complaints
- Place patients’ orders in the computer system
- Identify and escalate issues to supervisors
- Provide service information to patients
- Research required information using available resources
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trend in patient calls
- Follow up patient where necessary
- Upsell services
- Complete all logs and reports
- Performs other duties as directed by his/her superiors
SKILLS & QUALIFICATIONS:
- Diploma or equivalent
- Knowledge and experience in the medical field
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Must be fluent in Arabic and English
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Language:
- Arabic (required)
- English (required)