Description
Part-Time Sales Assistant
- Kloof Street
As a Sales Assistant you will be involved in the retail of books and associated products. You will combine a strong customer focus with sound knowledge of your stock and wider book market to help customers locate books and to offer information and advice about different books available.
Key Performance Areas:
- Assisting with in-store and window display’s
- Rotation of displays and best seller displays
- Walk
- in customers enquires
- Phone in customer enquires
- Timeously dealing with customer orders
- Assist with interbranch transfers
- Being aware of non-shoppers and shoplifters by focusing on customer service
- Maintaining up to date knowledge of current new releases and changes in the market.
- Assist with upselling and cross-selling including substitutes and alternative.
- Assist with waiting list items and special orders
- Working on POS and speed-point machine
- House-keeping and maintaining store standards
- Any other reasonable request by management
Requirements:
- Book Knowledge
- At least 2 years in a customer service position
- Attention to detail
- Neat and professional appearance
- Urgent turn-around time on customer enquires
- Work continuously on building relationships with customers
- Enjoys reading a big advantage
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
Education:
- High School (matric) (required)
Experience:
- Sales: 1 year (required)