Operations Controller

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa we’re looking for

Vacancy

Operations Controller x 1

Business Overview

This is a busy, fast paced operation which offers many challenges and opportunities for the right person. This position is based at Ndlovu Park, Pietermaritzburg.

To plan, co-ordinate, manage and report upon the work activities of the team providing effective communication, leadership, motivation, training and development. To direct, co-ordinate and plan the operation through effective scheduling of employees, planning of all functions, manage and control of employees and supervisors. To optimize all resources to ensure that the operation is managed effectively and that customer service standards are achieved and maintained. Ensure that all contractual KPI targets are achieved and maintained in accordance with the Service Level Agreement. To work in conjunction with the Managers to monitor, develop and allocate work to a group of subordinates in specific areas.

Role Outline

• To consistently achieve operational productivity, accuracy and housekeeping
• To ensure the operational service levels are met and exceeded and manage the cost of labour
• To drive and develop team culture
• To deliver Key Performance Indicators
• To comply with and communicate statutory and Company Policies and Procedures
• To manage HR issues - Industrial Relations
• Compliance with the Standard Operating Procedures
• Assist with induction and training of new employees as and when necessary
• Compile and submit relevant reports and statistics t Management on a daily, weekly and monthly basis
• Report any breaches of Health & Safety regulations and incidents / accidents
• Management of staff
• Provide high quality customer service to clients by means of reports
• Deliver team member performance reviews and development
• Work in collaboration with other DHL sites to maximise efficiencies and best practices
• Take ownership to deal effectively with queries, requests and complaints
• Give support, share knowledge and skills to other team members
• Adhere to the sites SHEQ rules and best practices
• Ensure that product safety, quality and integrity is not compromised

Resources *
- Operational team

Key Relationships

• Demonstrates a positive and respectful attitude towards others
• Works effectively as part of a team
• Delivers excellent customer service
• Works safely within the health, safety and environmental guidelines
• Attention to detail and accuracy
• Ability to work under pressure & adapt easily to changing environment

Qualifications

• Matric
• Logistics / Warehouse management / Supply Chain Management Diploma (Desirable)

Skills/Competencies/Experiences

• Ability to communicate effectively with team members
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• To co-ordinate movement of stock out of site in a manner to maximise profit
• Product knowledge
• Knowledge of client’s requirements and customer needs
• Person should have a good understanding of quality as a key value
• Awareness of importance of security
• Operational knowledge and understanding of service delivery
• React to customers in a courteous and professional manner and maintain the highest level of integrity
• 1-2 years’ experience of working in Warehousing/Logistics environment
• Night Shift Only

Languages
- English - verbal and written.