Description
Red Rhino is a fast growing IT Services company. From our head office in Abbotsford, our team works to provide exceptional support & service. We have a great, close knit team - we work hard and have fun together.
You're a good fit if you:
- Work with a high level of integrity and honesty
- Have strong customer service skills
- Have strong communication skills, both written and verbal
- Enjoy solving problems
- Enjoy continual learning and growth
- Have a strong work ethic
- Good time management skills
- Ability to work independently as well as in a team environment
Responsibilities and Expectations:
- Resolve support issues as assigned and in line with service level expectations
- Install, troubleshoot and maintain systems including desktops, servers, networks, and software
- Ensure all work is carried out and documented in accordance with existing processes and standards
- Conduct onsite service as required. Access to own vehicle (optional).
- Provide exceptional customer service to all clients
- Continuous improvement of self through workshops, certifications, job shadows etc.
Qualifications & Experience:
- Bachelor's degree in CIS or equivalent certifications or experience in an IT related discipline
Comfortability with deploying, managing & troubleshooting:
Windows workstations & Windows Servers
- Strong networking fundamentals
- Familiarity with the following: Windows 10, Office 365, basic networking, Active Directory
- Nice to have but not mandatory: experience with Mac
We offer:
- Competitive salary and benefits commensurate with skills and experience
- Collaborative, fun & flexible work environment
- Opportunity to continue learning and achieve certifications