Description
The Role
We are currently searching for a Part-Time Permanent Contact Centre Agent reporting to the Customer Contact Centre Supervisor, Finance Division. Operating hours are Monday to Friday 7:45am-8:15pm and Saturday and Sunday 8:45am-5:15pm. Starting wage $17.05/hr.
Location: Remote/Hybrid Flex work will continue indefinitely! Our staff based out of the Customer Contact Centre are permanently remote, however staff will continue with visits into the office on an as-needed basis. The Contact Centre office is located in London, ON and applicants are required to reside within driving distance in order to meet our on-site requirements.
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and we’ve established ourselves as the leading retailer and distribution channel for beer in Ontario. Our state-of-the-art recycling system has made us one of the most environmentally responsible retailers in the world; nothing sold or returned to our stores ends up in landfill. We are proud to be a part of communities across the province and believe that if you’re going to be part of the community, you should also give back to it. We’ve partnered with many non-profit organizations over the years to raise awareness and much needed funds! The Beer Store offers ownership to all Ontario-based brewers which means there's no other team of Beer Champions who live and love all things beer as much as we do. What is a "Beer Champion?" _you ask...a Beer Champion isn’t just a customer favourite or a great teammate. We’re health and safety advocates, environmental stewards, and your local community’s _beer enthusiasts. Join us to continue to create a fun and genuine work culture that really feels like your second family!
What You’ll Be Doing
- Multitasking in a customer contact centre
- Receive incoming calls in a professional and courteous manner
- Providing exceptional customer services to all customers
- Providing timely and accurate order entry for customers
- Accurate reporting of confidential information
- Other projects as assigned
- Must be able to follow set procedures including the ability to adhere strictly to call scripting
- Must be willing and able to sit for prolonged periods
- A quiet home work environment is required
Who You Are - Your Knowledge, Skills & Experience
- High School diploma
- Post-secondary education considered an asset
- Fluently Bilingual (French/English) considered an asset
- Excellent interpersonal and communication skills
- Must have a clear speaking voice and be able to communicate well over the phone
- Proficiency with MS Office
- Highly reliable with the ability to maintain regular attendance and punctuality
- Demonstrated ability to build and maintain positive relationships with all contacts
- Professional, courteous, and welcoming manner - both in person and on the telephone
- Previous experience in a contact centre or customer service training
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, equity and inclusion are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.