EMPREGO

Part-time Student Customer Service Representative

Roulston's Pharmacy-Port Dover, Canada

Position’s Main Duties: Customer Service interactions, processing cash transactions, merchandising, and any other duties directed by the Front Store Manager

KEY RESPONSIBILITIES:
CUSTOMER SERVICE

  • Offer friendly, efficient, and courteous customer service during each customer transaction, ensuring superior customer service at all times
  • Use proactive customer service skills to promptly assist customers to locate merchandise and answer customers’ inquiries accordingly
  • Respond to internal and external telephone inquiries by adhering to Roulston’s telephone etiquette
  • Maintain a neat and organized customer service and checkout area
  • Accurately account for cash, coupons and credit receipts and lottery
  • Answer inquiries regarding location of products, refunds, promotions etc.
  • Present proper image to the public (appearance, uniform, name tag)
  • Assist customers with photocopier and fax machines, as necessary
  • Respond to any customer feedback with tact, professionalism, and efficiency; a satisfied customer is the main goal
  • Upsell items during promotions, as required by the Upper Management team
  • Complete any other duties asked of you by your Front Store Manager or designated supervisor

INVENTORY & MERCHANDISING

  • Gather information on customers' reactions to products and advise the Front Store Manager
  • Locate and ship merchandise for store-to-store transfers if required
  • Put stock away in an organized manner to maintain over stock efficiency and operation
  • Clean shelves, fixtures, counters and windows, maintaining the best image for our customers
  • Attend staff meetings as required

KEY COMPETENCIES

  • Superior oral communication skills: ability to interact and build rapport with customers and business partners
  • Excellent customer service and people skills; modelling exceptional customer service at all times
  • Strong organizational skills: ability to work productively in a fast-paced environment
  • Well organized; detail oriented and ability to record keep and verify documentation
  • Excellent telephone manner
  • Able to lift and move stock
  • Ability to be open to a flexible schedule

Job Types: Part-time, Permanent
Part-time hours: 4-12 per week

Salary: From $14.60 per hour

Benefits:

  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: One location