Customer Service Representatives

We are looking for a customer-oriented service representative for a facility management company.

must have experience in a facility management and service company.

Responsibilities

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Proven customer support experience or experience as a Client Service Representative for a facility management and service company
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be fluent in Arabic speaking, writing, and reading
• Must be fluent in English speaking, writing, and reading
• experience with a facility management company

Job Types: Full-time, Permanent

Salary: QAR3,000.00 - QAR4,500.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Do you have experience in a facility management and service company

experience?
- How long is your Notice period?

Education:

• Bachelor's (preferred)

Experience:

• Customer service (required)

Language:

• Arabic (required)
• English (required)