EMPREGO

Front Desk Hotel Clerk

Comfort Inn-Bathurst, Canada

Work Term: Permanent

  • Work Language: Bilingual
  • Hours: 40 to 44 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
    Work setting:

  • Hotel, motel, resort
    Tasks:

  • Register arriving guests and assign rooms

  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls

  • Provide customer service
    Computer and technology knowledge:

  • Word processing software

  • Central reservation system (CRS)
  • Spreadsheet

  • Internet
    Security and safety:

  • Criminal record check
    Transportation/travel information:

  • Own transportation
    Work conditions and physical capabilities:

  • Attention to detail

  • Fast-paced environment
  • Standing for extended periods

  • Work under pressure
    Personal suitability:

  • Client focus

  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability

  • Team player
    Screening questions:

  • Are you available for shift or on-call work?

  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?