Bpo/it Manager & Dpo

Job Purpose:

• Ensure right resource allocation for the IT&BPO, DPO responsibilities and tasks and determine goals for each function and monitor team performance.
• Lead a high-performance team through both team and individual coaching.
• Provide insight and strategic actions to implement, control and support corporate programs, projects and actions for process improvement and quality to guarantee business profitability and customer excellence.
• Ensure that all departments’ functions align and ensure that processes are excellently done allowing DGF to be more efficient, effective, and capable of change.
• Supports management with the definition, execution and communication of the corporate strategy.
• Create, lead, and deliver local/regional/global initiative portfolio.
• Drive and support the innovation, digitalization and automation in Ecuador.
• Leads the implementation of technologies to offer our customers and users the best service through stable infrastructure and business IT solutions.
• Lead Ecuador’s ISO framework and track our external audits performance.
• Guarantee the correct use of IT resources.
• Ensures alignment and provides support with Customer Excellence. Collects the voice of the customer and ensures its effective diffusion within the company in order to promote the best customer experience.
• Responsible for the controlling, execution and forecasting of the IT&BPO budget.
• Lead the Data Protection responsibilities within the country.

Qualifications:

• Bachelor’s degree in a business-related field, business administration, engineering, or similar or relevant education such as project innovation and administration.
• Postgraduate studies in Business Administration, Logistics, Innovation (desirable but not exclusive).
• Certifications in Six Sigma, Project Management, Design Thinking, Agile, ITIL (desirable but not exclusive).
• Work experience preferably in the forwarding and logistics field.
• In depth process management experience.
• Fluent in both Spanish and English (verbal and written).

Skills:

• Strong and empathetic leaderships skills.
• Effective communication and interpersonal skills.
• Strategic and analytical thinker.
• Budgeting and cost controlling skills.
• Results oriented and driven by a strong force of high-quality delivery.
• Must be able to work under pressure.
• Excellent teamwork skills.
• Stakeholder management.
• Team performance management.
• Facilitation skills.
• Project management.