IT Support Engineer

Hi All,

Hope you all doing well!

We have a job opening for an IT support engineer in Malmo, Sweden.

Role: IT Support Engineer

Job Type: Full Time

What You Will Be Doing

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot for end-user equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
• This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

• Minimum of 1-3 years of IT experience.
• Experience of support end-user devices in an enterprise desktop environment.
• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• Mobile device management including IOS and Android devices, enterprise encryption solutions
• Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
• Proven analytical, troubleshooting, and problem-solving skills.
• Basic Networking Skills
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Local language is mandatory, plus good command of English

Job Types: Part-time, Temporary

Salary: B/.160.00 per day

Ability to commute/relocate:

• Ciudad de Colon, Provincia de Colón: Reliably commute or planning to relocate before starting work (required)