Geo Customer Care Associate

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

The role in a nutshell:
As a GEO HR Services Customer Care Associate you will be the first point of contact for any of our customers, who have questions or issues to address, providing consultative support to an assigned client base. Combining a passion for service and discovering innovative solutions, you will help customers get the most value from our products.

This role includes interaction with customers on behalf of our company, answering both general and specific customer questions, along with processing orders, preparing correspondences and fulfilling customers inquiries to ensure their satisfaction.

How you will make a difference

• Follow up with clients to ensure their operations issues are resolved
• Escalate client queries as appropriate
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Resolving client challenges, managing database records, drafting status reports on client service issues
• Liaising with colleagues or managers to find the best solutions to client queries
• Data entry and research as required to troubleshoot client challenges
• Build sustainable relationships and trust with client accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

What will give you an advantage:

• The job holder should ideally be holding Bachelor’s degree.
• Minimum of 1 year of experience in a customer service or client facing role.
• It will be a good plus if you have HR administration/ coordination or implementation experience.
• You must be a self-direct individual with initiative and very proficient in problem solving.
• Also you need to be strong verbal and written fluency in English and geographical cultural knowledge
• International exposure to the work assignment
• Last but not least you need to be proficient using Microsoft Office Suite and be very attentive to details.
• Remember we are continuously growing so you need to have the ability to work in a fast paced and often changing environment

Why become a Guardian:

• International Environment:_ Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
• Our Culture:_ We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
• Autonomy & Flexibility (Work in Any Way_
• ): _As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
• Learning:_ Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
• Valuable Experience:_ Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.

As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
- For more information about our solutions, visit: _

Next Steps:
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.