Description
TREATMENT STANDARDS/OPERATIONS
- Perform all treatments at an exceptional standard, as per the Gulf Spa protocols and standards taught in training, whilst tailoring to the client’s specific needs.
- Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
- Protect the guest experience by moving quietly around the treatment room and in corridors.
- Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
- Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.
- Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.
SPA & RETAIL SALES
- Responsible for achieving retail sales targets as set by the Spa Manager and Lead Therapist.
- Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
- Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
- Participate in demonstrations/ events as required.
- Ensure that daily sales figures are accurately recorded.
GUEST RELATIONS
- Maintain the highest standard of guest service by following Gulf Spa protocols and displaying genuine care and attention to detail.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
HEALTH, SAFETY & HYGIENE
- Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
- Assist the Lead Therapist in maintaining the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following Gulf Spa protocols.
- Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
- Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
- Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.
GENERAL
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager.
- Always be punctual and prepared in advance of treatments.
- Support all departments in the spa including covering reception and spa attendant duties as and when required.
- Must adhere to training as set down by the Spa Manager and Head Therapist and attend all training courses as deemed necessary.
Core Competencies, Characteristics, and Qualifications
Minimum two to four years’ experience as Spa Therapist
Preferred at least two years’ experience as Spa Therapist in a 5-star luxury hotel spa.
Certification and/or degree from accredited spa institution preferred.
Knowledge of multiple types of massage therapy, esthetics, and spa product brands.
Proficiency in threading and waxing preferred.
Salary: BD230.000 - BD260.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)