Description
Group Company: HDFC Bank Limited
Designation: Collections-Collections Officer-SLI (2212290100098)
Office Location: Shahjahanpur Shahjahanpur (Branch)
Position description:
Sr Collection Officer-Unsecured
Primary Responsibilities:
- Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
- Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
- Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases
Additional Responsibilities:
- Coverages-Trails-Intensity
Educational qualifications preferred
- Category: Bachelor's Degree
- Academic score: Pass
- Institution tier: Any
Required Certification/s:
Required work experience
- Industry: Banking/NBFC Preferred
- Role: Collections/Customer Service
- Years of experience: 0 to 2
Key Performance Indicators:
Resolution, Rollback & Normalization
Required Competencies:
Result Orientation, Team Work, Customer Service
Required Knowledge:
Excel and MS office
Required Skills:
Negotiation skills, communication skills, Influencing skills & Time Management
Required abilities
- Physical: Travel if required
Specific requirements
- Travel: Travel if required
- Vehicle: NA
Other details
- Contract Types: Permanent
- Compliance Related: No
- Union Affiliation: No