Customer Success Specialist - Korean Speaker (Up to

Responsibilities:

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Requirement(Native Korean):

• Must be able to converse fluently using Korean and English.:

• Must be able to read & type in Korean and English.:

• Education: Degree and above

Requirement(Non-Native Korean):

• Must be able to converse fluently using Korean and English.:

• Must be able to read & type in Korean and English.:

• Education: SPM, UEC, O-level or; and above

• Must have TOPIK 5 or above

Salary package(Native Korean) : basic salary RM 10,000 + KPI up to RM 1,500

Salary package(Non-Native Korean speaker) : basic salary RM 8,500 + KPI up to RM 1,500

Working time: 8 AM to 9 PM, 5 working days

Job Type: Permanent

Salary: RM8,500.00 - RM10,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (required)

Language:

• Korean (required)