IT Support Officer / Executive

At Mybrush Group of Companies, we are passionate about continuously developing and delivering significant technologies in injection molding and assembly. If you are resilient, have high self-motivation, and are up to challenges, this is the opportunity for you!

IT Support Officer / Executive

Job Descriptions:

• To act as End-User support by attending to ticketing cases promptly, prioritize based on urgency and ensure timely resolution.
• Provide technical assistance for hardware, software and network-related problems.
• Troubleshoot and resolve infrastructure-related issues, including network connectivity, server performance and storage problems.
• Implement and maintain an IT asset management system to track hardware and software assets including license compliance and inventory controls.
• Maintain accurate and up-to-date documentation of IT systems, processes and configurations.
• Collaborate with other IT team members to support ongoing projects, system upgrades and technology implementations.
• Any other duties as directed by the Team Head from time to time.

Job Requirements:

• Minimum of 2 years of relevant working experience in IT Support, Infrastructure or a similar role.
• Proficient in troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and collaborate effectively in as team.
• Work independently to provide end-user support service with mínimal supervision.
• Ability to handle a high volume of request including unplanned and unscheduled request.

Salary: RM2,000.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Senai: Reliably commute or willing to relocate with an employer-provided relocation package (required)