Customer Service Officer

Delma Exchange-Abu Dhabi, United Arab Emirates

Negotiable

Full-Time

1 position

Job Objective:
Job’s Duties and Responsibilities:

Offer reliable and up-to-date information about our products, services, and platform to customers, ensuring they have a clear understanding.
Proficiently use essential tools to organize, maintain, and document customer interactions, ensuring efficient record-keeping and follow-up.
Initiate outbound calls to customers based on their activity, specifically targeting those with incomplete requests or unresolved issues.
Proactively engage with customers to provide personalized assistance, follow-up on their inquiries, and ensure timely resolution of outstanding matters, thereby enhancing customer satisfaction and loyalty.
Demonstrate the ability to quickly adapt to new system processes and product details and changes on the platform, enabling you to assist/address customer inquiries effectively.
Analyze and resolve customer issues promptly, escalating complex problems to the appropriate teams when necessary.
Strive to enhance customer satisfaction by providing personalized and customer-focused support, leaving a positive impression on clients.
Build and maintain strong customer relationships, fostering loyalty and trust in our services and brand.
Work closely with other departments, including sales, marketing, and technical teams, to ensure a seamless customer experience and share valuable insights.
Actively seek feedback from customers and use it to identify areas for improvement in our products, services, and customer support processes.

Education
- Graduate degree in management / related fields

Experience
- Minimum 1-2 years of experience in Customer Service

Technical Competences

Salary: AED3,000.00 - AED5,000.00 per month

Application Question(s):

Details