Description
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.
To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.
Job Descriptions:
- Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
- Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the team's success in achieving collection targets.
- Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
- Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
- Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.
- Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.
- Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
- Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
- Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.
- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
- Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.
Requirements/Qualifications:
- 5+ years experience as Collection in consumer loans.
- 3+ years experience to lead a team.
- Excellent communication and interpersonal skills.
- Strong leadership skills and ability to manage and develop a team.
- Strong sympathy for the company mission.
- Strong commitment to results, growth orientation and responsibility.
- Strong communication and negotiation skill.
What You Will Get:
- Competitive salary + daily allowance.
- Premium private health insurance (outpatient, inpatient, maternity, dental).
- Early access to salary + flex installment (employee loan) via Mekari Flex.
- Allowance for sports activities and glasses/contact lenses.
- Flexible working hours and remote work culture with free co-working space services.
- Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
- Notebook Ownership Program.
- Strategic office location, accessible by MRT.
- Friendly and dynamic work environment.
- Opportunity to take part in growing Indonesia's no. 1 SaaS company
Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!