Description
C4C Implementation: A thorough understanding of the C4C platform and its modules, including Sales, Service, Marketing, and Social Engagement. Proficiency in implementing C4C solutions tailored to specific business needs.
CRM Knowledge: Strong knowledge of customer relationship management (CRM) principles, processes, and best practices. Ability to align C4C functionality with CRM strategies to enhance customer satisfaction and drive sales.
Functional Expertise: In-depth knowledge of C4C functional areas such as lead management, opportunity management, account management, service request management, and reporting. Proficiency in configuring and customizing C4C to meet client requirements.
Technical Skills: Familiarity with C4C technical components, including UI configuration, data migration, integration with other systems (such as ERP or marketing automation tools), and web service APIs. Experience in designing and implementing C4C extensions using SDK (Software Development Kit).
Business Process Mapping: Ability to understand and map client's business processes to C4C functionalities. Experience in conducting process workshops, gathering requirements, and translating them into C4C solutions.
Communication and Collaboration: Excellent communication skills to effectively interact with clients, understand their needs, and provide appropriate solutions. Ability to collaborate with cross-functional teams, including business stakeholders, developers, and project managers.
Problem-solving and Troubleshooting: Strong analytical and problem-solving abilities to identify issues, propose solutions, and troubleshoot technical and functional challenges in C4C implementations.
Training and Support: Proficiency in delivering C4C training sessions to end-users and providing post-implementation support. Ability to create user documentation and knowledge base articles.
Industry Knowledge: Awareness of industry-specific requirements and regulations related to CRM and customer service. Understanding of verticals such as sales, marketing, service, and e-commerce.
Continuous Learning: Willingness to stay updated with the latest enhancements and releases of C4C and related technologies. Actively participating in training programs, webinars, and community forums to enhance skills and knowledge in C4C consulting.
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)