Operations Manager

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

• Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
• Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
• Understand Client SLAs and contractual requirements to ensure we met objectives
• Manage all inventory in line with company requirements
• Ensure that all necessary facilities and/or tools are available for use by employees
• Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
• Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
• Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
• Manage all client reporting and internal reporting and billing requirements in a timely manner
• Performance manage direct reports and overall team to ensure we grow and develop our talent
• Develop strategies to enhance productivity or improve processes and procedures
• Prepare monthly forecasts, revenue and expenses for portfolios
• Motivate staff through established incentive programs or ad hoc contests
• Establish work schedules to meet Company and client requirements
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned
• Education
• North America - Minimum High School Diploma or equivalent is required_
• Philippines - Minimum of 2 years post-secondary or equivalent is required_
• Costa Rica - No Minimum requirement_
• United Kingdom - No Minimum requirement_
• Experience
• 2 years’ experience in an Managing Coach role or equivalent external experience_
• Certificates/Licenses:

• Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_