EMPREGO

Director of Operations

FAIRMONT-Doha, Qatar

Company Description

BeLimitless

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Job Description:
Job Purpose

The position is at Executive Committee Level and responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security and Maintenance at Fairmont Doha whilst working along with other administrative Exco peers and to ensure the delivery of Fairmont Luxury experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.

Key Interactions

Internally

  • ExCo Members.
  • HOD Members.

Externally

  • Residents and Guests.
  • Vendors.
  • Owner’s Representatives.
  • Government institutions.
  • Contractors/Consultants.
  • Affiliated Educational Institutions.
  • Corporate Office.

Primary Responsibilities

ENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE

  • Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goals.
  • Be present to personally welcome key residents and patrons.
  • Be the host at Fairmont Doha.
  • Communicates in an effective and timely manner with ExCo and the General Manager on matters which requires urgent attention.
  • Represents Fairmont Doha and the Fairmont Brand in projecting a credible image to the market, residents and colleagues alike
  • Be visible at the hotel and meet guests at each experience point.
  • Oversees and vet on all preventive maintenance plans.
  • Ensures a clean and hygiene compliant hotel environment at all times.
  • Leads by example in living the Fairmont brand values and established service culture as well as Code of Ethics.
  • Run the daily operations briefing and ensure all glitches are been addressed promptly.
  • Attend guest complaints as and when required.

MAXIMISES REVENUE INFLOW AND COST CONTROL

  • Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goals.
  • Supports the hotel’s annual budgeting process and adhere to the KH/Accor established guidelines.
  • Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines.
  • Follows protocol in approving expenses, and obtains the approval first from the General Manager and Director of Finance for items which require top level before implementation.
  • Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings.
  • Constantly identifies new revenue opportunities and improvement of existing revenue streams.
  • Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.

SEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES

  • Complies with Fairmonts’ established guidelines on the hotel organisational structure and reporting lines, for example ExCo structure.
  • Works with respective ExCo to ensure F&B concepts, guest experience touch point, service of sequence and product are aligned with vision and market trends at all times.
  • Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP), Local Standard Operation Procedure (LSOP) as well as Forbes and LQA standards, and aims to achieve the scores and goals set.
  • Oversees the handling and follow-up of any security incident and guest complaint and always reinforces based on the hotel values.
  • Co-chairs the execution of cleanliness matters in line with government regulations and WHO requirements.
  • Oversees management of CAPEX and projects for the year.

INTER-DIVISIONAL/STAKEHOLDERS LIAISON

  • Acts on behalf of the General Manager in his/her absence.
  • Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
  • Follows appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications.
  • Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs.
  • Complies with Fairmont Doha’s established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
  • Ensures all Marketing and PR Communications are in compliance with Fairmont Brand Marketing guideli