Itil/itsm Operations

Job Description:

• Demonstrates knowledge and experience in the following areas
• ITIL Process based operations on Version 3 /ITIL 4
• Major Incident Management
• Incident operations
• Request Management operations
• Change and release management
• Service Level Reporting
• Strong expertise in Service Operations and Service transition
• Detailed documentation of ITIL process, the process document should consist of inputs / outputs, process dependencies, RACI Metrics, detailed process steps, KRA, metrics
• Prepare training material and conduct training
• Perform ITIL process-based audits
• Advice service now / other tools team to configure ITIL process
• Identify automation use cases, get this configured through technical teams
• Drive Continual Service Improvements

• Key Skills:

• Location:

• Bangalore

• Required Experience:

• 3-6 yrs

• Positions:

• 1