EMPREGO

Customer Service Manager

TD SYNNEX-Praha, Czech Republic

Join us in a dynamic leadership role as we transform customer service into an exceptional experience!

Job Purpose: Are you a natural leader with a passion for customer satisfaction? We're seeking a skilled professional to drive, motivate, and lead our Customer Services team. Your mission: to elevate customer relationships, implement continuous improvements, and exceed SLAs and KPIs as our new Customer Service Manager.

Responsibilities:

  • Empower our Customer Service team with the right tools and training for seamless customer interactions.
  • Lead continuous improvement initiatives, focusing on customer satisfaction and service levels while minimizing losses.
  • Drive personal and team goals, ensuring key performance indicators are not just met but exceeded.
  • Recruit, manage, train, and develop a stellar Customer Services team.
  • Act as the escalation point for customer satisfaction concerns, ensuring swift resolution.
  • Foster relationships with internal departments, external vendors, carriers, and service providers.
  • Regularly review and update procedures to ensure efficiency.

Knowledge, Skills, and Experience:

  • Prior supervisory or management experience is essential.
  • Analytical problem-solving skills with a commitment to timely and effective solutions.
  • Embrace change and drive results in a dynamic environment.
  • Strong organizational and time management skills, with a focus on task completion.
  • Process-driven and result-oriented mindset.
  • Numerate with excellent attention to detail.
  • Working knowledge of Word, PowerPoint, and Visio. Advanced Excel skills, including pivot tables, v-lookup, and macros
  • Customer-focused with the ability to thrive under pressure.
  • Outstanding communication skills across all levels of the business. (Fluency in Czech or Polish (C2 level) and English (minimum B2).

Experience:

  • Leadership experience in managing teams.
  • Exposure to supporting diverse countries and multicultural teams, including regional teams.
  • Experience with SAP R3 (preferable).
  • Working knowledge of Word, PowerPoint, and Visio. Advanced Excel skills, including pivot tables, v-lookup, and macros

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What's In It For You?

  • * Elective Benefits*: Our programs are tailored to your country to best accommodate your lifestyle.
  • * Grow Your Career*:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • * Elevate Your Personal Well-Being*: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • * Diversity, Equity & Inclusion*:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • * Make the Most of our Global Organization*: Network with other new co-workers within your first 30 days through our onboarding program.
  • * Connect with Your Community*: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!