EMPREGO

Benefits Subsidy and Systems Officer

OWOA-Rugby, United Kingdom

Benefits Officer

Main Purpose of the Job Role:
To collaborate with the Benefits Team Leader in delivering a service that meets client needs and safeguards public funds. Ensure all decisions adhere to legislation, local policies, and procedures. Undertake the annual recalculation of benefits claims, test system releases, and implement new system functions. Collaborate on completing initial, mid-year, and final Housing Benefit Subsidy claims, supporting audit processes.

Job Specification:
Essential Criteria:

  • Experience:

  • Five years' experience assessing claims for Housing Benefit and Council Tax Reduction.

  • Three years' experience completing Housing Benefit subsidy workbooks and working with external auditors.
  • Experience supporting team members in delivering Housing Benefit and Council Tax Reduction.

  • Knowledge:

  • Good understanding of legislation related to decision-making on Housing Benefit and Council Tax Reduction.

  • Good understanding of the Housing Benefit subsidy audit process.

  • System Proficiency:

  • Proficient in using the Civica OpenRevenues system.

  • Experience using IT systems for accurate information input and retrieval.

  • Collaboration:

  • Practices and Compliance:

  • Understanding of confidentiality, safe practice, safeguarding, anti-discriminatory practice, and equal opportunity.

  • Time Management:

  • Good time management skills, ability to work effectively under pressure, and prioritize to meet deadlines.

  • Teamwork and Initiative:

  • Ability to work well within a team and under own initiative.

  • Maintain professional boundaries with clients and partner agencies.

  • Communication Skills:

  • Excellent listening and communication skills with people of all ages and backgrounds.

  • Experience explaining complex issues in face-to-face, telephone-based, or video-based environments.

Responsibilities:

  • Collaborate with the Benefits Team Leader in delivering a service that meets client needs and safeguards public funds.
  • Ensure all decisions are made in accordance with legislation, local policies, and procedures.
  • Undertake the annual recalculation of benefits claims as part of the annual billing process.
  • Test system releases and implement new system functions, communicating changes to the team effectively.
  • Collaborate on completing initial, mid-year, and final Housing Benefit Subsidy claims.
  • Work with the Benefits Team Leader and external auditors to complete audit work supporting the Housing Benefit Subsidy audit, from case selection to DWP sign-off.
  • Note: This job description provides a summary and is not exhaustive. The grade and other details need to be inserted based on organizational norms._

Job Types: Full-time, Fixed term contract

Salary: £26.92-£35.00 per hour

Expected hours: 37 per week

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • Monday to Friday

Experience:

  • Human resources: 1 year (preferred)

Licence/Certification:

  • CIPD (preferred)

Ability to Commute:

  • Rugby, Warwickshire (required)

Ability to Relocate:

  • Rugby, Warwickshire: Relocate before starting work (required)

Work Location: In person