Description
WHO ARE WE?
We’re innovators and we’ve made big changes in our industry!
Employing over 550 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform.
OUR PROMISE TO YOU
Working in our team, you have the freedom to shape your career, be an innovator and be proud of the work you do. From auction and conveyancing specialists, to tech, sales, and marketing roles, we can help you find and grow your Super Future.
Not only will you enjoy a great benefits package, career progression opportunities and flexible hybrid working as standard, you’ll also benefit from learning and working with some of the most talented and passionate people in the sector.
We’re built on values that drive us, our decisions, our behaviour and everything inbetween.
- Think you’ve got what it takes?_
iam effective. iam Customer Focussed. iam Pioneering. iam Collaborative
YOUR ROLE
As a Support Technician, you will work as part of a team to manage our client database and take calls and enquiries from clients who need system support with allocated tasks to complete on a daily basis.
What you’ll be doing:
- You’re a problem solver. Helping to find solutions that will allow clients to move forward with their day using our system effectively.
- You’re a great communicator. Communicating the issues raised and the solutions both internally and to our clients to ensure all parties are aligned. You will also follow up with clients typically every 6 months to ensure service is performing well and opportunities are being maximised.
- You’re task driven. Completing assigned tasks on time and managing your own workload
- You’re a team player. You’ll present yourself and iamproperty/openview in the best way to our partner agents, their clients your team and everyone else involved in the process.
GOT SKILLS?
What are the top things you’ll bring to the role?
- Previous experience in Technical Support/Product Advisor role
- Exceptional customer service skills
- Ability to manage and prioritise own tasks and helpdesk issues.
- Ability to converse with non-technical clients on IT issues and convey meaning without jargon.
- Build and maintain great relationships with clients and colleagues.
- Timely reporting of progress on helpdesk issues and escalation to second-line as required.
- Possess a professional, polite manner and tolerant of end-user frustrations
What you will get in exchange:
We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal.
- 24-day annual leave allowance, plus bank holidays and a bonus day off for your birthday.
- Buy & Sell Holiday scheme.
- BUPA private healthcare plan
- £150 Wellbeing Allowance per year
- Confidential Counselling helpline
- from day 1 of employment
- Royal London Pension Scheme
- Income Protection
- Working elsewhere policy (4 weeks per year)
- Discount and Recognition portal
- Employee referral scheme
- Long Service Awards
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Company events
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person