Customer Service Administrator

Ref code: NYC99095530
Customer Service & Call Centre, Office Support
£ 25000 per year
Castle Bromwich, West Midlands, England
Permanent
Office Based
SALES SUPPORT ADMINISTRATOR/Customer service admin
£25k
B36
Onsite

JOB PURPOSE:
To provide an efficient customer service within the sales team. You will need to be confident on the telephone.

MAIN REPONSIBILITIES:

1. Answering incoming calls and dealing with Customer enquiries
2. Processing internal orders
3. Forwarding enquiries to the Production department
4. Chasing late deliveries
5. Informing customers of potential order problems
6. Transferring calls to different department and taking messages when required.
7. Any other duties appropriate to the post as required.
8. Upselling maintanence.
9. Sending over client packs

EXPERIENCE:

1. At least 1-year experience in Customer Service-related activities.
2. Confident with a good telephone manner

SKILLS & QUALIFICATIONS:

1. Good standard of education
2. Excellent customer care skills
3. Reasonable standard of literacy
4. Good organisation skills / attention to detail & accuracy
5. Excellent verbal communication skills.

KEY COMPETENCIES:

1. Team work & personal impact
2. Self-driven and motivated