Description
Description:
Your dream job does exist.
Discover it at Vodafone!
We are looking for a Product Owner.
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
- We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?:
Ensuring that Customer Operations Performance and benefits are included in digital environments and constantly improving them.
How will you spend your time at Vodafone?:
- Analyze areas for improvement for agent and agent toolsa development.
- Design and develop agent desktop tool in coordination with Agile teams.
- Provide feed back and ensures ımprovement of agent information sharing systems.
- Increase the agent efficiency by defining system improvements/
- Search for new technologies for agent development
- Set up meetings with the operations on a regular base to gain input.
- Sectoral research towards (automatization) processes to define which one works the best for Vodafone
You are just the person we’ve been looking for, if you have:
- Analytical thinking
- Strong people and team communication and coordination skills
- Strong follow up skills and ability to work under pressure and challenging targets
- Works effectively in changing environment
- Excellent presentation skills (both powerpoint preparation and presentation to management)
- Ability to analyze data and use related tools (Excel, Business Objects)
- Customer focused
- Ability to take personal accountability and ownership for key decisions and initiatives
- Competence in working with the customer and service-oriented.
Get to know us
Wait for it: Our benefits!
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
LI-Hybrid
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