Description
Job Description Summary: As Operations Specialist you will be responsible for processing customer requests for quotations, samples, returns and demo equipment also will be taking care of coordination logistics for deliveries, demo equipment, returns, documents, returns and recall in the sub-Saharan and East Africa Region.
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a *maker of possible *with us!
As Operations Specialist you will be responsible for processing customer requests for quotations, samples, returns and demo equipment also will be taking care of coordination logistics for deliveries, demo equipment, returns, documents, returns and recall in the Sub-Saharan and East Africa Region.
Location: Johanesbourg, South Africa.
Other Key Responsibilities:
- Monitor and track the status of customer orders, customer queries and complaints, freight shipment
- Active daily correspondence with COE OM regarding partner and customer order placements, backorders, allocation/re-allocation, lot number and expiry acceptance and confirmations, shipments, and related activities
- Active daily correspondence with COE finance and credit regarding partner and customer order pre-payments, letter of credit and account status.
- Active daily correspondence with local product specialists, local sales and territory managers on pricing and product knowledge.
- Capturing of service claims
- Ensure coordination among commercial and supply chain teams for effective planning of deliveries of products to customers and distributors, and reduce documentation errors and delays to avoid penalties
- Maintain records of partner and customer interactions, file and documents.
- Support Distributor Excellence initiatives.
- Supporting partner and customers with expediting customs clearance.
- Coordinate tender completions
- Prepare and co-ordinate the sign-off of letter of authorization for customers.
- Compile operations and distributor excellence performance reports and dashboard data for Africa
**About You:
- A bachelor’s degree in Logistics/Commerce/ Supply Chain/ Business Administration or Equivalent
- Minimum 2 years work experience in Import activities into African countries along with 1 - 2 years of operational logistics and/customer service experience, Healthcare sector experience is preferred
- Proficient in Microsoft Excel and Power Point
- Keep records of customer interactions, process customer accounts and file documents
- Knowledge of Incoterms and customs import and export documentation and processes
- Must be a team player supporting businesses activities
- Flexibility and adaptability in changing environment
- Result-oriented, proactive to learn new tasks quickly
- Attentive to details and works under high pressure of tough deadlines and requests from distributors and internal stakeholders
Why join us?
A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protect