EMPREGO

IT Infrastructure Analyst

IMI-Dublin, Ireland

IT Infrastructure Analyst

Permanent role

Purpose of this role

This role involves working with the ITteam and managing all the IMI IT Infrastructure on Campus and in our cloudenvironments. Responsibility encompasses the full Digital Transformation projectlife cycle, and also supporting the current IT operations. Working as part of asmall team the role will also involve coordinating the initiating, planning, executing,monitoring, controlling and closure phases for IT infrastructure projects. Therole will focus on using technology to improve and streamline processes throughoutthe business.

About us

Leadership. Its more than a job its a mindset. Its the capacity to inspire, empower and create new possibilities.

IMIs mission, and passion, is to equip leaders to build the future. We are world-class specialists in enabling and inspiring leadership performance. We challenge and support leaders to fulfil their ambition - unlocking their potential and giving them the skills to deliver exceptional performance.

Weve been shaping world-class executives for over sixty years. Founded by business leaders, for business leaders, in partnership with UCCs expert research faculty, we deliver intensively practical executive education that works in the real world. Our unique global rankings are a testament to our impact.

Any day spent at IMI challengesassumptions, deepens perspective, and amplifies ability to lead. Do you havewhat it takes to work with IMI? Join us on our mission to equip leaders tobuild the future, and you will shape the future of leadership in Ireland. IMI. Inspiring Leadership Performance.

Key responsibilities

(Key responsibilities include, butmay not be limited to):

  • Oversee IT security and manage vendors in areas including DMZ, TCP/IP, subnets, firewall, web control, VPN, virus protection, online backups/restoring, etc.
  • Install and configure computer hardward, software, systems, networks, printers and scanners.
  • Support and administrate virtual servers based on Windows 2019 and 2012 Datacenter.
  • Support IT network infrastructure switches, routers, cabling, datapoints, fibre optic links, etc.
  • Support WiFi solution access points, SSIDs, Meraki software.
  • Support managed print solution.
  • Administer and support VOIP telephony solution handsets, user accounts, reporting.
  • Administer and support mobile phone.
  • Administration and support of Hyper-V, Window Server, Active Directory, Group Policies, DNS and DHCP.
  • Administration andsupport of Microsoft 365 platform.
  • Recommend and document processes, policies and procedures for the IT department.
  • Provide occasional technical and AV support to customers and visiting presenters.
  • Provide face to face or remote support to staff across the organisation, responding to and resolving issues in a timely manner.
  • Work with third-party vendors in testing, evaluating and supporting new technologies.
  • Establish and maintainstrong working relationships with third party vendors and partners.

Experience and qualifications required:

  • Degree or Diploma in Computer Science, Business IT or related field.
  • At least 3 years experience in an IT infrastructure / network role.
  • Microsoft CertifiedSolutions Associate qualifications are desirable (e.g. AZ-900 AzureFundamental).
  • Previous experienceworking on Windows server on-premise to cloud migration projects.
  • Previous experienceworking on IT security (LAN/WAN, VPN, end-point, firewall, cloud).
  • Previous experienceworking on database and virtual server internal and external backup.
  • Previous experiencesupporting Microsoft 365 Power Platform.
  • Previous experience on customerservice support for Windows end-user.
  • Previous experience onvoice technology (VOIP and mobile).
  • The ability to adhere topolicies and guidelines and see projects through to completion.

Personal qualities:

  • The ability to build andmaintain a personal ethos of high performance.
  • Results oriented, provenability to reach and exceed targets in a dynamic environment.
  • Strong/persuasive communicationskills and the ability to develop productive working relationships across teamsand departments are essential.
  • Excellent attention todetail.
  • Take initiative, with ahands-on execution style.
  • The ability to work wellin a team.
  • Strong ability to buildpersonal rapport with a wide range of stakeholders.
  • Superior strategicplanning and organisational skills, be self-driven, well organised, and able towork independently with a hands-on execution style.
  • Proven ability to alignand integrate individual and team goals with overall Institute strategy.
  • Flexible and be able towork outside standard business hours as required.